Privacy Policy

Last updated: January 21, 2026

Welcome to StayPing ("we", "our", "us"). We are committed to protecting your privacy and ensuring transparency in how personal information is collected, used, and shared on our platform.

This Privacy Policy explains how we collect, use, store, and protect personal data when you use our website, mobile application, or related services (collectively, the "Platform").

1. Information We Collect

We collect information to enable effective communication and service coordination between guesthouse owners and their guests.

a) Information Shared by Guesthouse Owners

Guesthouse owners voluntarily provide:

  • Their own phone number, email address, and property details
  • Booking and stay-related information
  • Guest contact details (such as phone numbers), added by the owner themselves

Guesthouse owners confirm that they have lawful authority and consent to share guest details for the purpose of stay-related communication.

b) Information Related to Guests

Guest information is added to the platform by the guesthouse owner, including:

  • Name
  • Phone number
  • Stay or booking details (check-in/check-out, room info)

Guests are not required to create an account to receive communication.

c) Automatically Collected Information

We may automatically collect:

  • IP address
  • Device and browser type
  • Pages visited and usage data
  • Cookies and similar tracking technologies

This data is used only for analytics, security, and service improvement.

2. Purpose of Data Collection

We use the collected information to:

  • Enable direct communication between guesthouse owners and guests
  • Send stay-related messages (check-in info, directions, reminders)
  • Improve platform performance and reliability
  • Provide customer support
  • Meet legal and regulatory requirements

We do not sell personal data or use it for unsolicited marketing.

3. Communication & Messaging

  • Guesthouse owners choose to share their own contact details publicly or privately through the platform.
  • Guesthouse owners may add guest phone numbers to facilitate stay-related communication.
  • Messages sent through WhatsApp, SMS, or other channels are transactional in nature (not promotional).
  • Communication is initiated only for legitimate hospitality purposes.

4. Data Sharing & Third Parties

We may share limited data with trusted third-party service providers solely to operate the platform, such as:

  • Messaging APIs (e.g., WhatsApp, SMS providers)
  • Hosting and cloud infrastructure
  • Analytics tools

These providers are contractually obligated to protect data and use it only for authorized purposes.

5. Legal Basis for Processing

We process personal data under:

  • User consent
  • Legitimate business interest
  • Contractual necessity
  • Compliance with applicable laws, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act (DPDP Act), 2023

6. Data Retention

We retain personal data:

  • Only as long as necessary to provide the service
  • As required by law or for dispute resolution
  • Until deletion is requested by the user or guesthouse owner, where applicable

7. Data Security

We implement reasonable technical and organizational safeguards, including:

  • Secure servers
  • Encrypted communication
  • Restricted access controls

However, no system is 100% secure, and we cannot guarantee absolute security.

8. User Rights

Depending on applicable law, users may request:

  • Access to their data
  • Correction of inaccurate data
  • Deletion of personal data
  • Withdrawal of consent

Requests can be made by contacting us using the details below.

9. Cookies

We use cookies to:

  • Improve user experience
  • Analyze traffic
  • Ensure platform functionality

You may control cookie preferences through your browser settings.

10. Children's Privacy

Our platform is not intended for individuals under the age of 18. We do not knowingly collect data from minors.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

12. Contact Information

If you have questions or concerns about this Privacy Policy or data practices, please contact us:

Email: stayping.in@gmail.com

Business Location: India